Collections Representative (hybrid/remote)

Grainger Panama Services -

W.W. Grainger, Inc. is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies
and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger
for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management
and technical support.

These customers represent a broad collection of industries including healthcare, manufacturing,
government and hospitality. They place orders online, on mobile devices, through sales representatives, over the phone
and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s
distribution centers (DCs) and branches worldwide. For more information on Grainger, visit www.grainger.com/investor.

  • Ciudad De Panama, Panamá - Panama
  • Administración, Contabilidad y Finanzas
  • No especificado
  • No especificado | Presencial y Remoto
  • Junior
  • No especificado
  • Apta para discapacitados

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Descripción del puesto

The Collection Representative provides a high level of service to our customers to effectively manage the company's receivables.

  • Demonstrate problem solving and curiosity dealing with our customers and your colleagues
  • Use professional collection skills and techniques to identify customer reasons for delinquent account status.
  • Analyze and monitor delinquent account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or potential written-off.
  • Work with multiple departments such as Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers.
  • Provide customers with documentation on disputed accounts.
  • Maintain accurate and detailed customer contact notes following established standard repeatable processes.
  • Work with the A/R specialists and customers to resolve situations which cause un-reconciled checks.
  • Recommends accounts for approval on compromise settlements, partial payments, time extensions and fraud detection.
  • Recommends accounts for 3rd party collection through outside agencies or legal placement.
  • Partner with Sales personnel on payment barrier removal.
  • Provide Credit Managers with customer information to help evaluate customer payment terms or DSO.
  • Perform other tasks as assigned

Requisitos

  • Bachelor’s Degree in Accounting, Finance, Business, or related quantitative discipline preferred.
  • Minimum of 1 year of experience working in Collections is required.
  • Minimum of 3-5 years of experience in finance, collections, accounting, or process resolution preferred.
  • Excellent negotiation and decision-making skills
  • Must have the ability to identify and solve problems, understanding priorities and focus on activities that drive results while meeting assigned deadlines
  • Computer proficiency in programs such as MS Outlook, MS Word and MS Teams, and MS Excel (can maintain spreadsheets)
  • Phone etiquette skills and a solid command of English grammar for verbal and written interactions.
  • Demonstrated experience working in complex situations.

Beneficios


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